The rise in numbers of the episodes of aggression in health and social services arouses concern on how prevention programs can be planned and implemented. There are several forms of violence and the cat- egories verbal/physical, active/passive, direct/indirect help to describe a multidimensional phenomenon in- volving organizational aspects, psychological and social factors, gender issues, as well as components related to law, architecture and other fields of study. If violence is considered communication, listening is the best form of prevention. The analysis of the organization and the continuous effort toward reflective practice on aggressions are crucial to understand and prevent such acts. This article proposes some tools, in the form of key questions, to support these activities.
Sicora A. (2014) Aggression towards helping professions: violence as communication, listening as prevention? ARGUMENTUM, Vitória (ES), v. 6, n. 2, p. 154-165, jul./dez. 2014.
SICORA, Alessandro
2014-01-01
Abstract
The rise in numbers of the episodes of aggression in health and social services arouses concern on how prevention programs can be planned and implemented. There are several forms of violence and the cat- egories verbal/physical, active/passive, direct/indirect help to describe a multidimensional phenomenon in- volving organizational aspects, psychological and social factors, gender issues, as well as components related to law, architecture and other fields of study. If violence is considered communication, listening is the best form of prevention. The analysis of the organization and the continuous effort toward reflective practice on aggressions are crucial to understand and prevent such acts. This article proposes some tools, in the form of key questions, to support these activities.I documenti in IRIS sono protetti da copyright e tutti i diritti sono riservati, salvo diversa indicazione.
