Innovation and Technology: the advent of e-learning in the university system in pandemic age

In the current scenario, many companies approached using a digital management system. For this reason, they must take into account an important issue: innovation. An essential strategic tool for management in current times. COVID-19 has imposed a reorganization of activities. There has been a sudden increase of digital systems, such as smart working and e-learning as regards the education system. The aim of the work is to illustrate how modern innovative technologies help the provision of services within universities. In an emergency, such as the spread of COVID-19, there is a sudden change in the use of educational services by the university structure. They are ready to delivery services based on Intelligent Technology. Through the administration of an on-line questionnaire, perception of the on-line education system is examined, gathering opinions of a sample of students in one of the most important Italian universities