Thickening the frame: Cross-theoretical accounts of contexts inside and around technology

Starting from the social construction of technology approach and proposing a literature review of the concept of technological frame, the distinction or continuity between contexts inside and around technology is analyzed as constitutive of a thicker frame. A multilayered articulation of the technological frame is proposed. Organizational history, identity, interorganizational relations, along with discursive practices and communicational routines are seen as the components of the intranet technological frame. Discursive practices, therefore, mediate between macro components belonging to the organizational dimension and micro components concerning the practice of specific organizational communities or workgroups and the inscribed patterns of use through which technology is temporarily stabilized into specific artifacts. The analysis of the frame as set of practices and contexts is carried out by referring to sociotechnical literature and findings of a completed Ph.D. dissertation about intranet technology.