Knowledge Management In The Banking Sector. The Case Of Virtual Bank

The objective of this paper is to analyze the management of intellectual capital and knowledge management in virtual banking. Virtual banking is broadly defined in this paper as the provision of banking services via means other than traditional physical branches. Currently, virtual banking exists in the forms of ATM, phone banking and Internet banking, the latter divided into home banking, corporate banking and TV banking. Understanding of the investments in intellectual capital in the virtual banking can help financial institutions to formulate appropriate knowledge management strategies for new forms of banking. The purpose of this study is to explore, in the virtual banking sector, the impact of self-service technologies on Knowledge Management and Intellectual capital management.