Gestion des connaissances et systèmes d’organisation de connaissances : Premier modèle et retours d’expérience industriels

This article states the most significant stakes of knowledge management for an energy producer such as EDF. These stakes and the needs they intend to answer in an operational context yield to the implementation of different approaches. Putting into operation the best suited knowledge organisation systems and dealing with documents (producing them, managing them or exploiting them) play a key role in the design of knowledge management solutions. This article proposes an analysis of EDF existing knowledge management approaches prior to the specification of a knowledge management approach including associated knowledge organisation systems (KOS) characterization.