Total quality management and corporate social responsibility: a systematic review of the literature and implications of the COVID-19 pandemics

The issue of corporate social responsibility (CSR) has received increasing attention from the literature in recent years. Systematic management of related objectives has become a priority for many companies. This trend has meant that research on CSR intersects with research on quality management. Several studies have analysed the implications of CSR for TQM and vice versa, to form a large and articulated body of knowledge. This body of knowledge, however, is still poorly organised. There are not many studies that systematically analyse it, trace its profile or lines of future development. To fill this gap, in this article, we present the results of a systematic review of the literature at the intersection of the themes of CSR and TQM. To take into account the impact of the COVID pandemic on this research area, a critical review was conducted on the papers published in recent years. The result of the analysis carried out is the identification of the main themes dealt with in the existing literature together with directions for future research.