This paper investigates the usability of a Calabrian (Italy) tourist Visitor Information Centre (VIC) website in order to evaluate whether its content organization satisfies tourist needs. To evaluate usability, the subjects in this study had to find some target information within the VIC website. The website measurements were based on the time spent by the subject in finding specific information and on subjective usability evaluation. The results of this research show that the Calabrian tourist VIC website does not satisfy the usability criteria and manifests some usability problems. We have summarized these problems in two categories: user Interaction with information, and Management of the information contents. Finally, the results of these measurements have allowed us to identify some guidelines in order to improve the interaction.
Usability Evaluation of a Calabrian tourist Visitor Information Centre website
SERVIDIO, Rocco Carmine;
2009-01-01
Abstract
This paper investigates the usability of a Calabrian (Italy) tourist Visitor Information Centre (VIC) website in order to evaluate whether its content organization satisfies tourist needs. To evaluate usability, the subjects in this study had to find some target information within the VIC website. The website measurements were based on the time spent by the subject in finding specific information and on subjective usability evaluation. The results of this research show that the Calabrian tourist VIC website does not satisfy the usability criteria and manifests some usability problems. We have summarized these problems in two categories: user Interaction with information, and Management of the information contents. Finally, the results of these measurements have allowed us to identify some guidelines in order to improve the interaction.I documenti in IRIS sono protetti da copyright e tutti i diritti sono riservati, salvo diversa indicazione.
