An innovative methodology to define the bus comfort level

On-board comfort is one of the factors influencing bus users' perceptions. Investigating on comfort levels can support transit agencies in monitoring service performance and implementing strategies to improve the service. The specific objective of this paper is to develop an innovative methodology that provides a measure of the quality level of a bus ride in terms of comfort on board, considering instantaneous values of lateral and longitudinal vehicle acceleration. This methodology is based on the matching of subjective and objective measures of comfort. More specifically, authors identify subjective thresholds from the perception of comfort on board and objective thresholds from kinematic parameters recorded along bus routes. The proposed methodology allows to identify a comfort domain and to recognise where passengers experiment comfort/discomfort conditions associated with the driving style of bus drivers.